Terms And Conditions

By Clicking ‘Order’ You Agree To Our Terms And Conditions

Delivery Policy

Our daily cut-off time for same-day shipping (Mon-Fri) is 4pm. Orders placed after 4pm will be processed the following working day (Nb. orders placed after 4pm Friday, or on Saturday or Sunday, will not be despatched until Monday). Please take a few moments to read the information contained below for further details of delivery to your specific area.

At Franking Machine Ink we provide an efficient and reliable delivery service to all our customers within the UK and countries within the European Union.

Using The Post Office we are able to provide both Next Working Day delivery and a Standard 2-5 Working Day delivery.

We can despatch orders to your home or work place.

Deliveries are made on weekdays Mon-Fri 8.30am to 5.30pm and require a signature. You will only receive your purchase on a Saturday if you have paid for the Saturday AM Service.Please note: Our Next Working Day delivery does not include Saturday delivery.

If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery.

UK Islands Delivery Costs

One flat rate of £6.99 for any size of order (2-5 Working Days)

Delivery Method
All goods are despatched via the post office on the quickest possible delivery service.

Delivery can be expected any time between 08:30 and 17:30, Mon-Fri (except Bank Holiday).

European Delivery Costs

Delivery Cost

Outside the UK £9.99

Includes Delivery to:- Republic of Ireland, plus Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, & Sweden only. For the avoidance of any doubt we do not offer delivery to the Channels Islands, Switzerland, Norway, Madeira/the Azores(Portugal), or destinations outside of Europe. We also do not offer delivery to BFPO addresses.

PLEASE NOTE:- Orders being shipped to Denmark must be delivered to a Business Address and not Residential.

All other countries remain unaffected and can be delivered to either business or residential

Please make sure that you provide the correct post/zip code for your delivery address, as this will ensure that your goods are delivered as quickly and effectively as possible, as well as a daytime contact telephone number which we or the courier can contact you on.


Returns Policy

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 working days of the date you received the item, and we will issue a full refund for the price you paid for the item promptly, not later than 30 days after receipt. We offer this returns policy under The Consumer Protection (Distance Selling) Regulations 2000.

Please follow the steps below to enable us to process your refund efficiently:

* Write to us giving the reason for the return. Please include your order number, if you do not have the original delivery note, please send us a note detailing the reason for return.
This note should include your order number.

* In the case of a faulty product, please provide a full description of the fault in the space provided on the delivery slip.

* Wrap the item securely in its original packaging, or equivalent packaging, then send the package strictly by recorded delivery for tracking purposes:

Franking Machine Ink
PO BOX 398
Gosforth
Newcastle
NE3 5WZ

Once we have received it we will process the returned goods ASAP.


Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1)What information do we collect?
We may collect, store and use the following kinds of personal data:
(a)information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views.
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
(c) information that you provide to us for the purpose of registering with us.
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
(e) any other information that you choose to send to us.

(f) We do not store any of your financial information regarding transactions via PayPal.

(2) Cookies
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We [may] use [both] [“session” cookies] [and “persistent” cookies] on the website. [We will use the session cookies to: keep track of you whilst you navigate the website.
Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
Our advertisers/payment services providers may also send you cookies.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites [, including this one].
(3) Using your personal dataPersonal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website.
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website.
(d) send to you goods purchased via the website, and supply to you services purchased via the website.
(e) send statements and invoices to you, and collect payments from you.
(f) send you general (non-marketing) commercial communications.
(g) send you email notifications which you have specifically requested.
(h) send to you [our newsletter and other] marketing communications (relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user.
(j) deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
All our website financial transactions are handled through our payment services provider, Paypal. You should only provide your personal information to Paypal after reviewing the Paypal privacy policy (available at www.paypal.com). We will share information with Paypal only to the extent necessary for the purposes of processing payments you make via our website.
(4) Other disclosuresIn addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings.
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
[(d) to any of our agents, suppliers or subcontractors (but only as reasonably necessary for our purposes as set out above).
[(e) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Except as provided in this privacy policy, we will not provide your information to third parties.
[(5) International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
If you are in the European Economic Area (EEA), information which you provide may be transferred to countries [(including [the United States], [Japan], [OTHER COUNTRIES])] which do not have data protection laws equivalent to those in force in the EEA.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.
You expressly agree to such transfers of personal information.
(6) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
[We will store all the personal information you provide on our secure (password- and firewall- protected) servers.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
[You are responsible for keeping your password and user details confidential. We will not ask you for your password.
(7) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
[We may also notify you of changes to our privacy policy by email.] (8) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(11) Contact
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to sales@frankingmachineink.com or by post to Franking Machine Ink, PO BOX 398, Gosforth, Newcastle, NE3 5WZ.
(12) Data controller

1. The purpose of a website privacy policy is help webmasters and web-based businesses comply with data protection legislation. In the UK, that primarily means compliance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. Failure to comply with data protection legislation can lead to civil liability and criminal law penalties. Our template privacy policy is designed for use by businesses based in the UK (although the UK data protection regime derives from EU law, there are differences in how that EU law has been implemented in the different member states of the EU). The template is designed for websites which collect standard kinds of non-sensitive personal data for standard kinds of use. It may be unsuitable for websites which collect sensitive personal data (such as information relating to a person’s health, sexuality, ethnicity or politics) or which collect personal information from children. It may be suitable, for example, for use with websites which act as online company brochures or online shops. The website privacy policy template will need to be edited before it is ready for use. Square brackets in the document indicate the sections which need or are likely to need to be edited. However, you should of course carefully review the whole document to ensure that it meets with your requirements.

Please note that the use of a privacy policy does not exhaust your data protection obligations. If you are in any doubt regarding the preparation of your privacy policy or your data protection obligations generally, you should seek professional advice.

2. The privacy policy should be clearly and easily accessible to website visitors from the website home page and any page which collects personal data (e.g. “The personal information we collect on this page will be treated in accordance with our privacy policy”). In addition, key information about the use of personal data should be provided on the page where the data is collected, rather than in a separate document.
3. “Personal information”: for day-to-day purposes, it is best to assume that all information which relates to a living individual constitutes personal information. We use “personal data” and “personal information” interchangeably in this template.
4. You should list in this provision all of the different kinds of personal information which will be collected over or in relation to your website. We have suggested a number of common categories.
5. If your site doesn’t use cookies, the paragraphs on cookies can be deleted.
6. If you don’t use Google Analytics, you should check whether your analytics system uses cookies and include an appropriate explanatory paragraph if it does.
7. If so, you should provide details.
8. As a general rule, where you plan to use personal information you have collected for the purpose of direct marketing, this should be made clear on the page where the information is collected, and you should ensure that this only happens if users opt-in to the marketing (e.g. “Click here if you would like us to send you information by email about products which we think will interest you…”). There are however exceptions to this general rule. There are also rules about the content of direct marketing communications. If you are in any doubt about complying with your legal obligations in relation to direct marketing, you should seek professional advice.
9. You must list here all the uses to which you will (or may in future) put personal data. Again, we have suggested some common categories.
10. The relevant licence should be set out in the appropriate disclaimer/terms of use/terms of subscription etc. document.
11. It is good practice to also say what you will not do with personal information (within reason).
12. You should insert details of any payment services provider(s) you use here. If you don’t collect payments on your website, you can delete this section.
13. Give as much detail as possible about any such international transfers. You also need to be aware that the inclusion of this provision will not be sufficient to ensure that all international transfers of personal data are lawful. If in doubt, you should take professional advice on this point.
14. There is an obligation upon data controllers to store personal data securely. You should provide details of your security measures here.
15. Changes to the policy – in particular as to permissible uses of personal data – may not be retrospective. In other words, if you collect personal information on one basis, you cannot, simply by changing the terms of your policy, go on to legitimately use that information on a different basis.
16. You should include a postal address as well as an email address.
17. You should check whether you need to obtain a data protection registration. You can find out about this on the Information Commissioner’s website at http://www.ico.gov.uk.
18. Please note that it is a condition of the use of this template that you either: (i) retain this credit and link; or (ii) pay the appropriate licence fee in relation to each website on which the document is used.

We offer a 100% Satisfaction Guarantee, to give you every confidence in our products.

Quite simply, if your not happy with the product, please just ring us on 0191 236 8181 OR just follow the returns policy stating your reasons for return to help us improve.

We would like you to have every confidence in our products and service. If your not happy, we are not happy.

We really appreciate feedback, good and bad, this helps us to maintain a high level of customer satisfaction.