By Clicking ‘Order’ You Agree To Our Terms And Conditions
Our daily cut-off time for same-day shipping (Mon-Fri) is 4pm. Orders placed after 4pm will be processed the following working day (Nb. orders placed after 4pm Friday, or on Saturday or Sunday, will not be despatched until Monday). Please take a few moments to read the information contained below for further details of delivery to your specific area.
At Franking Machine Ink we provide an efficient and reliable delivery service to all our customers within the UK and countries within the European Union.
Using The Post Office we are able to provide both Next Working Day delivery and a Standard 2-5 Working Day delivery.
We can despatch orders to your home or work place.
Deliveries are made on weekdays Mon-Fri 8.30am to 5.30pm and require a signature. You will only receive your purchase on a Saturday if you have paid for the Saturday AM Service.Please note: Our Next Working Day delivery does not include Saturday delivery.
If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery.
UK Islands Delivery Costs
One flat rate of £6.99 for any size of order (2-5 Working Days)
All goods are despatched via the post office on the quickest possible delivery service.
European Delivery Costs
Outside the UK £9.99
Includes Delivery to:- Republic of Ireland, plus Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, & Sweden only. For the avoidance of any doubt we do not offer delivery to the Channels Islands, Switzerland, Norway, Madeira/the Azores(Portugal), or destinations outside of Europe. We also do not offer delivery to BFPO addresses.
PLEASE NOTE:- Orders being shipped to Denmark must be delivered to a Business Address and not Residential.
All other countries remain unaffected and can be delivered to either business or residential
Please make sure that you provide the correct post/zip code for your delivery address, as this will ensure that your goods are delivered as quickly and effectively as possible, as well as a daytime contact telephone number which we or the courier can contact you on.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 working days of the date you received the item, and we will issue a full refund for the price you paid for the item promptly, not later than 30 days after receipt. We offer this returns policy under The Consumer Protection (Distance Selling) Regulations 2000.
Please follow the steps below to enable us to process your refund efficiently:
* Write to us giving the reason for the return. Please include your order number, if you do not have the original delivery note, please send us a note detailing the reason for return.
This note should include your order number.
* In the case of a faulty product, please provide a full description of the fault in the space provided on the delivery slip.
* Wrap the item securely in its original packaging, or equivalent packaging, then send the package strictly by recorded delivery for tracking purposes:
Franking Machine Ink
PO BOX 398
Once we have received it we will process the returned goods ASAP.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1)What information do we collect?
We may collect, store and use the following kinds of personal data:
(a)information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views.
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
(c) information that you provide to us for the purpose of registering with us.
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
(e) any other information that you choose to send to us.
(f) We do not store any of your financial information regarding transactions via PayPal.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We [may] use [both] [“session” cookies] [and “persistent” cookies] on the website. [We will use the session cookies to: keep track of you whilst you navigate the website.
Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Our advertisers/payment services providers may also send you cookies.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites [, including this one].
We may use your personal information to:
(a) administer the website.
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website.
(d) send to you goods purchased via the website, and supply to you services purchased via the website.
(e) send statements and invoices to you, and collect payments from you.
(f) send you general (non-marketing) commercial communications.
(g) send you email notifications which you have specifically requested.
(h) send to you [our newsletter and other] marketing communications (relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user.
(j) deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings.
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
[(d) to any of our agents, suppliers or subcontractors (but only as reasonably necessary for our purposes as set out above).
[(e) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
[(5) International data transfers
If you are in the European Economic Area (EEA), information which you provide may be transferred to countries [(including [the United States], [Japan], [OTHER COUNTRIES])] which do not have data protection laws equivalent to those in force in the EEA.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.
You expressly agree to such transfers of personal information.
(6) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
[We will store all the personal information you provide on our secure (password- and firewall- protected) servers.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
[You are responsible for keeping your password and user details confidential. We will not ask you for your password.
(7) Policy amendments
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(12) Data controller
We offer a 100% Satisfaction Guarantee, to give you every confidence in our products.
Quite simply, if your not happy with the product, please just ring us on 0191 236 8181 OR just follow the returns policy stating your reasons for return to help us improve.
We would like you to have every confidence in our products and service. If your not happy, we are not happy.
We really appreciate feedback, good and bad, this helps us to maintain a high level of customer satisfaction.